| 질 관리에 대한 간호사의 사고유형과 문제해결력 |
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| 고자경1, 박연옥2 |
1거제대학 간호과
2아주대학교 병원 QI TF팀 |
| A Study on the Nurses' Thinking Skills and Problem Solving Abilities for Quality Management in Healthcare Services |
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| Ja Kyung Ko1, Yon Ok Park2 |
1Department of Nursing Koje College
2QI TFT, Ajou University Medical Center |
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| Abstract |
Background
There have been many studies and efforts about quality management in health services, but these were not focused on the thinking ability of the personnel. In this study, We planned to define the relationship between Quality Management(QM) and thinking skill, and analyzed critical thinking skill and problem solving ability of the nurses for QM in healthcare.
Methods
We surveyed 260 nurses in 3 hospitals by using questionnaires about thinking skills and QM from November 18 to 28, 1998. The response rate was 76.9%. We described and analyzed the data by descriptive statistics, t-test, ANOVA, Pearson correlation, and non-parametric Friedman test using SPSS Win 7.5.
Results
This study revealed that 1) understanding level of QM concepts was very low and insufficient, 2) willingness to practice QM in healthcare was relatively high and affirmative, but the positive attitude taking part in the program of QM is very low(4.5%), 3) even though the necessity of QM was recognized, actual application of critical thinking skills and problem solving abilities is lacking, 4) the production of idea for QM was the most insufficient, and so the next of the problem solving process(QA cycle) was the same.
Conclusion
Based on the above results, we can conclude that understanding the concepts of QM is very important to solve problems about QM in healthcare. For development of thinking skill to promote critical problem solving ability for QM in healthcare, it is necessary to improve curriculum of nursing education and teaching-learning methods of QM strategy and technique. |
| Key words
Quality management;thinking skill;problem solving ability; |
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