Improvement of Parent and Family Satisfaction by Offering Informational Interventions throughout Surgery

Hong, Hee Jung; Lee, Myoung Ae

Journal of Korean Society Quality Assurance Health Care 2000;7(1): 90.
Published online May 30, 2000.

수술 중 정보제공을 통한 환자 부모 및 가족의 만족도 증진

홍희정, 이명애

서울대학교병원 소아 수술실

Improvement of Parent and Family Satisfaction by Offering Informational Interventions throughout Surgery

Hee Jung Hong, Myoung Ae Lee

Department of Pediatrics Operating Room, Seoul National University Hospital

Abstract

Background
This study was designed to assess the effects of information on the satisfaction of parents and families whose children underwent elective surgery in the Pediatric Operating Room.
Methods
We measured parent and family satisfaction with information given before and after offering informational interventions. The data were collected from 510 patients parents and families whose children had undergone elective surgery in the Pediatric Operating Room of Seoul National University Hospital in Seoul. South Korea. The data collection ran from May 3. 1999 to May 30. 1999 and from September 6, 1999 to September 30, 1999. The research instrument consisted of four categories (pre-operative period, intra-operative period, post-operative period, others) and 24 questionnaires. SPSS was used to analyze the data.
Results
The major findings of this study are summarized as follows: 1. Before surgery, the satisfaction with the following was increased: the explanations of the necessary preparation for the surgery (6.0%), the time the patient would enter the operating room (20.6%), the operative procedure (2.0%), and the use of the waiting room (10.0%). 2. During the operation, the satisfaction with the situation board (15.1%), public announcements in the waiting room (8.4%), and the answering of the families questions (12.2%) was increased. however, the satisfaction with the surgeons explanations of the surgical outcomes decreased by 8.3%, even though the frequency of these explanations increased by 5%. 3. After surgery, the satisfaction with the following was increased: the explanations of patient's status of recovery(10.3%) the time the patient would be moved from the recovery room (17.6%), how the patient would be transferred to the ward (19.2%), and post-operative care (6.3%).
Conclusion
Based upon the above findings, we concluded that pre-, intra-, and post-operative informational interventions were effective in increasing the satisfaction of the parents and families of children undergoing elective surgery.

Key words Information;Satisfaction;Parents;Family;Operation room(OR);Operation;Surgery;