Comparison of customer satisfaction with health examination programs provided by the Korea National Health Insurance and private healthcare organizations in Korea

Shin, Youn-Soo; Park, Chong Yon; Jung, Sang Hyuk; Jung, Hye Young; Kang, Hye-Young

Journal of Korean Society Quality Assurance Health Care 2006;12(1): 40.
Published online May 30, 2006.

건강보험공단 건강검진과 자비 건강검진 수검자간의 만족도 비교

신연수¹, 박종연², 정상혁³, 정혜영⁴, 강혜영⁴

¹연세대학교 보건대학원, 국민건강보험공단
²국민건강보험공단 건강보험연구센터
³이화여자대학교 의과대학 예방의학교실
⁴연세대학교 보건대학원

Comparison of customer satisfaction with health examination programs provided by the Korea National Health Insurance and private healthcare organizations in Korea

Youn-Soo Shin¹, Chong Yon Park², Sang Hyuk Jung³, Hye Young Jung⁴, Hye-Young Kang⁴

¹Graduate School of Public Health Yonsei University, National Health Insurance Corporation
²National Health Insurance Corporation, Health Insurance Research Center
³Department of Preventive Medicine, College of Medicine, Ewha Womens University
⁴Graduate School of Public Health, Yonsei University

Abstract

Backgrouds : This study was performed to compare the satisfaction levels for health examination programs provided by between the Korea National Health Insurance Corporation (KNHIC) and private healthcare organizations in Korea. We investigated factors associated with the satisfaction level for the KNHIC health examination. Also, factors explaining for the additional receipt of private healthcare organization's examination were identified.
Methods
A self-administered questionnaire survey was conducted in June 2004 with 250 beneficiaries of the KNHIC industrial workers' program and 100 beneficiaries of the KNHIC selfemployed program. A total of 297 completed the questionnaire, including 213 (85.2%) and 84 (84.0%) for each insurance program. Ten questions measuring satisfaction levels for each examination program were rated on a scale ranging from 1 (strongly unsatisfied) to 5 (strongly satisfied).
Results
Among the subjects receiving both examinations, the mean satisfaction level for the KNHIC examination (3.07) was significantly lower than that for the private healthcare organization's examination (3.50) (p<0.05). The KNHIC examination showed lower satisfaction for all of the 10 items than the counterpart. In particular, the KNHIC examination had the scores of lower than 3.0 for the items reflecting post-examination management services. According to the multiple regression analysis results, the satisfaction for the KNHIC examination was positively associated with the positive attitude toward health examination(${bullet}$,=0.38, p<0.00). The logistic regression results showed that the likelihood of receiving the private healthcare organization's examination in addition to the KNHIC examination increases as the respondents were less healthier(OR=0.29, 95% CI = 0.10

Key words Health Examination;Satisfaction;Questionnaire Survey;