Case Study for Increasing Internal Customer Satisfaction through Improvement of OCS Program in Radiology Department

Chung, Chiguk; Kim, Jaeseok; Park, Sun-Kyung; Park, Jai-Soung; Park, Jung-Mi

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Journal of Korean Society Quality Assurance Health Care 2007;13(1): 81.
Published online April 30, 2007.

방사선부문 OCS 프로그램 개선을 통한 내부고객 만족도 향상

정치국¹, 김재석¹, 박선경², 박재성², 박정미³

¹순천향대학교 부천병원 핵의학과
²순천향대학교 부천병원QI실
³순천향대학교 의과대학 방사선과학교실

Case Study for Increasing Internal Customer Satisfaction through Improvement of OCS Program in Radiology Department

Chiguk Chung¹, Jaeseok Kim¹, Sun-Kyung Park², Jai-Soung Park², Jung-Mi Park³

¹Dept. of Nuclear Medicine, Soonchunhyang University Bucheon Hospital
²Dept. of Quality Improvement, Soonchunhyang University Bucheon Hospital
³Dept. of Radiology, School of Medicine, Soonchunhyang University

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Case Study to Increase Scheduled Patients Rate and to Reduce Non-attendance Rate in Radiology Department2007 April;13(1)

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