A Survey of a Present Utilization of the Parking Lot with the Introduction of a Charging System

Kim, Jung-Hee; Park, Jin-Sook; Joo, Chan-Uhng; Choi, Ki-Chul

Journal of Korean Society Quality Assurance Health Care 1997;4(1): 116.
Published online May 30, 1997.

일 대학병원 주차장 유료화에 따른 주차장 이용실태 조사

김정희¹, 박진숙¹, 주찬웅², 최기철²

¹전북대학교병원 의료질향상위원회
²전북대학교 의과대학

A Survey of a Present Utilization of the Parking Lot with the Introduction of a Charging System

Jung-Hee Kim¹, Jin-Sook Park¹, Chan-Uhng Joo², Ki-Chul Choi²

¹Quality Assurance Committee, Chonbuk National University Hospital
²College of Medicine, Chonbuk National University

Abstract

Background
As parking problem caused by increasing owner-driver and patients concentrating to a general hospital is becoming one of the dissatisfactions in medical care. It is time that a general hospital should solve the parking problem in a desirable way. The purpose of this survey is to let the clients understand the basic motivation of the pay parking and develop the better parking system.
Methods
Clients of a tertiary care hospital in Chon-ju were surveyed by means of a questionnaire. All in all, 193 subjects answered the questionnaire.
Results
In relation to previous experiences, 39.6% of the subjects experienced inconvenience with confused parking lot and the shortage of parking space. Under the current parking system, the subjects who felt the available parking space was enough were more than those who didn't 62.7% of the subjects answered that they could find the parking lot easily. 33.2% of the subjects mentioned that it was not easy to drive in the parking area ; The reasons were pointed out the shortage of space, disordered parking, and insufficient guide. 12.8% of the subjects satisfied with the current administering system of parking lot. The outpatients were more affirmative than the admitted patients about the charging system. As for the parking fee, 64% of the subjects answered that it is expensive, and 89.5% of the subjects thought imposing of parking fee is irrational.
Conclusion
To say as a whole, the basic purpose of the charging system are more or less accepted. However, the management details like parking facilities and payment method are dissatisfactory, so it is necessary to improve the management system. It is also noted that the inpatients showed more negative attitude than the outpatients with the charging system. To secure a more convenient parking, the parking system should be considered in relation to the information service, kind guidance, improve facilities, personnel cooperation, fix outpatient scheduling system, etc.

Key words Present Utilization;Parking Lot;Charging System;