Patient satisfaction of medical care in a public health center

Moon, Young-Shin; Cho, Woo-Hyun; Kang, Im-Ok

Journal of Korean Society Quality Assurance Health Care 1998;5(1): 2.
Published online May 30, 1998.

보건소 진료서비스 이용자의 만족도에 관한 연구

문영신¹, 조우현², 강임옥¹

¹연세대학교 보건대학원
²연세대학교 의과대학 예방의학교실

Patient satisfaction of medical care in a public health center

Young-Shin Moon¹, Woo-Hyun Cho², Im-Ok Kang¹

¹Graduate School of Health Science and Management, Yonsei University
²Department of Preventive Medicine and Public Health, College of Medicine, Yonsei University

Abstract

The aim of this study was to examine differences in the level of satisfaction with medical care at a public health center between patients receiving free-care compared to those paying out-of-pocket. SERVQUAL(Comprehensive Service Quality Measurement Scale), a pyschometrically valid measure for evaluating hospital service quality, was used to assess patient satisfaction. The study sample consisted of 279 patients who received medical care at a public health center. The interview was conducted between April 23 and May 7, 1998. The results was as follow: 1. There were more elderly people among free-care patients than out-of-pocket patients. Education and income levels were lower amongs those receiving free-care. There were, however, no differences in the distribution of gender and religion between the two groups. Patients receiving free-care tended to visit the public health center more frequently compared to those self-paying patients. 2. Overall, free-care patients showed higher satisfaction level than that of self-paying patients. except for the dimension on sympathy and shape.

Key words SERVQUAL;patient satisfaction;health center;