Case Study to Increase Scheduled Patients Rate and to Reduce Non-attendance Rate in Radiology Department

Kang, Hye-Kyung; Yoo, Hui-Ohk; Yoo, Byung-Heon; Kim, Seung-Sick; Park, Sun-Kyung; Choi, Bo-Young; Park, Jai-Soung

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Journal of Korean Society Quality Assurance Health Care 2007;13(1): 87.
Published online April 30, 2007.

영상의학과 특수검사에서의 미 예약률.부도율 원인 조사 및 환자 만족도 조사를 통한 질 향상 활동 사례 보고

강혜경¹, 유희옥¹, 유병헌¹, 김승식¹, 박재성², 박선경³, 최보영³

¹순천향대학교 부천병원 영상의학과
²순천향대학교 의과대학
³순천향대학교 부천병원 QI실

Case Study to Increase Scheduled Patients Rate and to Reduce Non-attendance Rate in Radiology Department

Hye-Kyung Kang¹, Hui-Ohk Yoo¹, Byung-Heon Yoo¹, Seung-Sick Kim¹, Sun-Kyung Park², Bo-Young Choi³, Jai-Soung Park³

¹Dept. of Radiology, Soonchunhyang University Bucheon Hospital
²Dept. of Radiology, School of Medicine, Soonchunhyang University
³Dept. of Quality Improvement, Soonchunhyang University

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Case Study for Increasing Internal Customer Satisfaction through Improvement of OCS Program in Radiology Department2007 April;13(1)

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