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Qual Improv Health Care > Volume 21(2); 2015 > Article
Quality Improvement in Health Care 2015;21(2): 40.
DOI: https://doi.org/10.14371/QIH.2015.21.2.40    Published online December 30, 2015.
QI전담자의 주요 업무 및 역할 규명
김문숙1, 김현아2, 김윤숙3
1서울대학교병원 QA팀
2삼성서울병원 퀄리티 혁신팀
3건국대학교병원 적정진료팀
The Task and Role of the Quality Improvement Facilitator
Moon-sook Kim1, Hyun-ah Kim2, Yoon-sook Kim3
1Quality and Safety center, Seoul National University Hospital
2Department of Quality Innovation, Samsung Medical Center
3Department of Quality Improvement, Konkuk University Medical Center
To outline overall duties of quality improvement (QI) performers within a health care organization, thus describing their key tasks, including task element-related frequency, importance and difficulty in enough detail.
A DACUM (Developing A CurriculUM) workshop took place to outline overall job activities of QI performers. To examine the scope of their duty and task, we performed a questionnaire survey of 338 QI performers from 111 hospitals.
The results of our survey showed that for the task assigned to each QI performer, there were 10 duties, 31 tasks and 119 task elements. Respondents cited a project planning as the most frequent/important duty, and a research was the highest level of difficulty in their duty. They also said that the most frequent task was index management, the most important task was a business plan, and the highest level of difficulty was a practical application of QI research. QI performers added that the most frequent task element was receipt of patient safety reporting in patient safety system, the most important task element was an analysis for patient safety and its improvement, and the highest level of difficulty was a regional influence analysis related to the patient safety and its improvement.
To ensure that QI performers play a pivotal role as a manager to better improve patient safety and the quality of health care services, proper training program for them should be developed by reflecting the results of our study.
Key words Job;Duty;Task;Quality Improvement;


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