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Improvement of internal/external customer satisfaction through standard manual and animation on correct language expression
Hyun Jung Lee, Seung Hye Park
Qual Improv Health Care. 2011;17(1):61.   Published online December 30, 2011
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Improvement of Nurse/Customer Satisfaction through Standard Manual on Telephone Inquiry Response
Hyun Jung Lee, Seung Hye Park
Qual Improv Health Care. 2010;16(1):65.   Published online August 30, 2010
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