Improvement of internal/external customer satisfaction through standard manual and animation on correct language expression

Lee, Hyun Jung; Park, Seung Hye

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Journal of Korean Society Quality Assurance Health Care 2011;17(1): 61.
Published online December 30, 2011.

바른 언어 표현법 매뉴얼과 동영상 구축을 통한 내부 및 외부 고객의 만족도 증진

이현정, 박승혜

서울대학교병원 안과 81병동

Improvement of internal/external customer satisfaction through standard manual and animation on correct language expression

Hyun Jung Lee, Seung Hye Park

Ophthalmology(81) nursing unit, Seoul National University Hospital

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