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Journal of Korean Society Quality Assurance Health Care 2010;16(1): 65.
Published online August 30, 2010.
안과병동 전화문의 응대 매뉴얼 구축을 통한 간호사 및 환자의 만족도 증진
이현정, 박승혜
서울대학교병원 안과
Improvement of Nurse/Customer Satisfaction through Standard Manual on Telephone Inquiry Response
Hyun Jung Lee, Seung Hye Park
Nursing Unit, Seoul National University Hospital


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