Improvement of Nurse/Customer Satisfaction through Standard Manual on Telephone Inquiry Response

Lee, Hyun Jung; Park, Seung Hye

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Journal of Korean Society Quality Assurance Health Care 2010;16(1): 65.
Published online August 30, 2010.

안과병동 전화문의 응대 매뉴얼 구축을 통한 간호사 및 환자의 만족도 증진

이현정, 박승혜

서울대학교병원 안과

Improvement of Nurse/Customer Satisfaction through Standard Manual on Telephone Inquiry Response

Hyun Jung Lee, Seung Hye Park

Nursing Unit, Seoul National University Hospital

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